VISION - Downtime Notification 
Tuesday, 05/19/2009 from 05:00 am CST - 05:45 am CST

Following enhancements/fixes are being applied during the downtime

1.       Attachments with .RPT, .SQL, .FIL extensions will open in VISION

2.       A new Entry Type 'Training' will be added. This entry type will not be available for selection on Create Task Form but if an external task is not an issue but lack of training, user can select ‘This is not a Support Issue but a Training Issue’ while completing the task. This will automatically change the entry type of the task to Training (Nature: External).

3.       Communication entered while creating a subtask will be logged as the sub-task’s Description

4.       To improve the load time of Personal VISION, Inbox will only show Top 100 messages. A filter will be added to search for messages.

5.       Due Date column will be added in My Task Queue on Personal VISION and My Upcoming Task Queue on Hold VISION

6.       A message will prompt on ‘Waiting on Client’ Status selection. This prompt will only be a reminder to notify the client of this status.

7.      The task will auto-route as the Product changes

8.       A utility called Productivity VISION will be added under the tab Utilities. Managers and TLs can view their team’s everyday activity and time spend on the tasks. Users can also see which tasks they worked on any particular day or during a time interval.

9.       All Entry Types except the following will be disabled and will not be available for selection

a.       Configuration

b.      Custom

c.       General Task

d.      QC

e.      Recurring/Maintenance

f.        Bug

g.       Enhancement

h.      Support

10.    ‘Create Issue’ for Clients: We are adding a new Option called ‘Patient Critical’ in the Create Task for Clients which will route the task as ‘High Priority’

11.   Clients will see Auto Close Messages, Auto Close dates and status changed messages if the task is changed from Completed to <Any Status> in the task communication. Auto-Close Date column will be added in Open Support Issues Queue.

12.   Improve the load time of VISION CRM

13.   Client Contacts will be added on Task Communication Page

Thanks

Laila Hajyani